Terms of Service
Please note that most of our items are handmade with love. Any imperfections in the materials should be treated as each item’s unique character.
While we make it our priority to process and ship your orders, please allow 2-3 days for shipping information to be delivered to your inbox as I am only one person and am trying to minimize daily trips to the post office. Please allow at least 48 hours for status/updates to appear in the USPS tracking system. Feel free to reach out for a tracking number if you have not seen an update within two days of placing your order.
Once an order has been marked as “Delivered” by the carrier, Amarillo Stationery is not responsible for any mail theft or loss. No refunds or replacements can be given in connection with our Policy. If your order is shown as delivered but you have not received it, please notify Amarillo Stationery as soon as possible so we can work together to try to file a claim with the carrier and find a proper resolution.
Items purchased through our website can be returned within 30 days of purchase for a full refund so long as they are unused, unopened, and contain all original packaging.* Please email your return request to email@example.com and be sure to include your order number, reason for return, and pictures if applicable. Once your request has been received, we’ll get back to you as soon as we can!
For preferential returns, you will be responsible for all shipping costs.
All shop exclusive sales are final.
Due to postage and packaging costs, if an ink sample has spilled in transit, Amarillo Stationery will refund you the cost of the item in lieu of replacing the sample.
Please note that the José Naranja manuscripts are in Spanish only. These are facsimiles of the original handmade works and translations are not available.
*The approval of all returns is subject to the discretion of Amarillo Stationery. We reserve the right to decline a return request if the item has been modified, damaged, improperly used, or is in otherwise questionable condition.